General Conditions
-
Return Period: 30 days from the delivery date
-
Restocking Fee: 20%
-
Refund Time: Within 7 working days
-
Shipping Costs for Returns: Paid by the customer
Delivery Day Return Policy
We believe in fairness and transparency, which is why our return policy is based on the delivery day, not the purchase day. This ensures that you have a reasonable amount of time to inspect your purchase. If an item is in transit beyond the specified 30-day return policy period, we consider this and allow returns accordingly. Please note that the return policy period starts from the day the item is delivered to your specified address.
Circumstances for Return:
Order Cancellation
Processing Time: After you purchase any products from us, it will take 1-2 business days to process them.Cancellation Window: You can cancel your order without penalty as long as you do so within 1-2 business days.
Late Cancellation: You will be responsible for return shipping costs and a 20% restocking fee if you cancel your order later than 2 business days or after it has been shipped.
Before Shipping: If you wish to cancel an order before it is shipped, please contact our customer support team at support@toptierattachments.com. We will process your cancellation request and issue a full refund to your original payment method.
Damaged on Arrival
-
Inspection: Inspect your order upon delivery.
-
Report Damage: If you receive an item that is damaged during transit, contact us immediately. Provide a description of the damage and, if possible, attach photos to assist us in evaluating the issue.
-
Resolution: We will promptly arrange for a return, replacement, or refund, depending on your preference.
Faulty Manufacturing or Broken After Use (Warranty)
-
Reporting: In the event of a manufacturing defect or if an item breaks after use within our warranty period, please reach out to our customer support team.
-
Warranty Claims: We will guide you through the warranty claim process, which may include returning the item for repair, replacement, or a refund per our warranty policy.
Change of Mind
-
Return Process: If you change your mind about a purchase, you may return the item within 30 days of the delivery date. The item must be in its original condition, unworn, unused, with tags, and in its original packaging.
-
Contact Us: Contact our customer support team to initiate the return process.
Exchanges
-
Exchange Process: To exchange an item for a different one, please follow the same return process as outlined in the "Change of Mind" section. Once the return is accepted, you can make a separate purchase for the new item.
Wrong Product Received
-
Reporting: If you receive the wrong product, please contact us immediately.
-
Resolution: We will arrange for a return, and upon receiving the returned item, we will ship the correct product to you at no additional cost.
Initiating a Return:
Contact Us
-
Customer Support: Contact our customer support team at support@toptierattachments.com and provide your order number and details about the reason for the return.
Return Authorization
-
Review: Our team will review your request and provide you with a return authorization, along with a return shipping label (if applicable).
-
Note: We only issue return packages from the United States.
Packaging and Shipping
-
Condition: Ensure the item is in its original condition, including tags and packaging.
-
Instructions: Follow the provided instructions for packaging and shipping the return to the address provided in the return authorization.
Required Documents
-
Documentation: Include a copy of the return authorization along with the returned item. If necessary, attach photos to support claims of damage or defects.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 7 business days to your original payment method. The method of refund will be the same as your original payment.